(561) 793-6100

FAQ

Frequently Asked Questions

Appointments

Q: What are your office hours?

A: Our offices are open from 8 a.m. to 5 p.m., Monday through Friday.

Q: How do I schedule an appointment?

A: Please call one of our offices to schedule your appointment. Patients are seen by appointment only.

Q: How long will my first appointment last?

A: Your first appointment may take up to an hour. When emergencies occur, your doctor may run late and, if so, we will ask for your understanding and patience.

Q: What should I bring to my appointment?

A: Please bring the following:

  • All medications in their original containers with their labels
  • Co-payments
  • Insurance cards
  • Medical records, if applicable
  • Primary care physician authorization
  • Other information that is pertinent to your visit
  • If you are a first-time patient, please arrive early to complete patient registration forms if you have not already completed them prior to your visit.

Cancellations

Q: What if I need to cancel an appointment?

A: If you must cancel an appointment, please call our office as soon as possible so that we can best serve our other patients.

Cardiac Catheterization incision care

Q: When should I remove my bandage?

A: The day after your procedure.

Q: How should I handle bandaging the site following the first day?

A: Please leave the site open to air if possible. If any drainage occurs you may need to cover it with a non-stick bandage for a few days.

Q: Can I apply ointments to my incision?

A: No. Applying ointments may increase your risk of infection.

Q: What should I do if I develop a fever, redness, or rash during the recovery period?

A: Contact our offices.

Q: How soon may I resume my normal activities?

A: Two days following your procedures unless otherwise instructed by your physician.

Q: Who should I contact if I have any questions about the procedure or what to do following the procedure?

A: Please contact a nurse at one of our offices.

Coumadin care

Q: What should I do if I just recently began taking Coumadin?

A: Please make an appointment with our Coumadin Clinic for instructions and tips on taking this medication.

First Time Patients

Q: What kind of documentation do I need in order to be seen for the first time?

A: Patients who are members of a Health Maintenance Organization (HMO) need to bring a referral from their primary care physician authorizing their office visit and/or testing. Prior to your visit, please verify that we have received your authorization referral with our Billing Department ( click here for contact information to our offices). Obtaining this authorization is your responsibility, but we will make every effort to help you.

Medicare

Q: Do you accept Medicare?

A: Cardiology Partners is a participating Medicare provider and we accept assignment of all Medicare benefits. As a courtesy, we will file your supplementary insurance.

Laboratory services

Q: Does Cardiology Partners provide laboratory services?

A: Laboratory services, other than Coumadin, are not provided in our clinic. Please contact your insurance company to locate a lab that is approved by your insurance company.

Medical records

Q: How do I request my medical records?

A: You may fax or call the Wellington Office to request a copy of your medical records. Please note that you will need to sign a release in order for us to furnish your records to you. Please allow 72 hours to process the request.

Medications

Q: Should I bring my medications with me to my appointment?

A: Please bring all medications in their original containers every time you have an appointment. If you require refills, please request them at the time of your appointment or call them in to us. For telephone refill requests, please see Calls to the office (including calls regarding prescriptions).

Nuclear Stress Testing

Q: What should I do to prepare for my Nuclear Stress Test?

A: Please:

  • Do not drink caffeine or smoke the day of your test.
  • Wear comfortable clothing.
  • Plan to be at our facility for several hours as this is a long test. If you are a diabetic, please bring food with you.
  • Do not eat for one hour prior to your test.
Q: Will you provide food while I am taking the test?

A: We will give you water and crackers.

Where to send payments

Q: Where do I send my payments?

A: Please mail payments to:
Cardiology Partners
3347 State Road 7, Suite 203
Wellington, Florida 33449
Phone: (561) 793-6100
Fax: (561) 793-1974

Calls to the office

Q: If I call the office needing help from a nurse, what type of information should I leave on their voice mail?

A: There are a number of items you should leave in your message that will help our nurses return your call in a timely and efficient manner. These items include:

  • Your full name, including the spelling of your last name
  • Your birth date
  • Your phone number
  • The reason for your call, including what we can do to help
  • If you need a prescription refill, please include the following items that can be found on your current prescription bottle:
  • The name of the medication
  • The number of pills that you are supposed to take each day
  • The number of times each day that you should take the medication
  • Additionally, we will need the following:
  • The number of pills your plan will allow you to purchase (for example, does your prescription plan offer you 30-, 60-, or 90-day supplies?)
  • The name and phone number of the pharmacy where you would like to pick up the prescription (or the name and fax number of your mail-order pharmacy, as well as your member identification number)
  • The fax number to your pharmacy (if prescription refills can be faxed)
  • If applicable, instructions on whether your prescription refill must be presented in writing
Q: When I call Cardiology Partners and leave a message requesting a callback, how soon can I expect a return phone call?

A: We strive to return all phone calls within 24 hours. It is incredibly helpful to us if you can be sure to leave a detailed message when you call with all of the information requested above.

Q: If I need for the nurse to look information up in my chart will it take the same amount of time or longer for them to return my call?

A: Because pulling a chart requires an extra step it may take a bit longer for us to return your phone call than for, say, a prescription refill in which all of the details we need are supplied by you.

Q: When I call to request a prescription refill, how soon will the request be called into my pharmacy?

A: Prescription refills are called in to pharmacies at the end of each day.

Q: Can I request a written prescription be mailed to my home?

A: Absolutely. Just leave on the nurse’s voice mail the above information, including your name and its spelling, your birth date, your phone number, details regarding your prescription, as well as the address to which you would like for us to send your prescription.

Emergencies

Q: What if I develop severe chest pains, shortness of breath, or other life-threatening symptoms?

A: Call 911 or go to the nearest emergency room.

Q: What if my emergency is not life threatening?

A: For lesser emergencies, we are available 24 hours a day. Routine and administrative calls are best handled during normal business hours when office staff members are available; please call one of our offices for assistance with these calls. If there is any question whether your emergency is life threatening or not, please go to the emergency room.

Insurance information

Q: What insurance companies do you accept?

A: Below is a list some of the insurance companies that Cardiology Partners accepts.

ADVANTAGE HEALTH NETWORK, AETNA, AETNA HMO-BASED PLANS, AETNA OPOS, AETNA US ACCESS, AETNA OPEN ACCESS HMO, AETNA MC/MD NON-HMO-BASED PLAN, AETNA MANAGED CHOICE, AETNA OPEN CHOICE, AETNA TRADITIONAL CHOICE, AETNA NATIONAL ADVANTAGE, AETNA ASSURANT HEALTH, AETNA 5000, AMBETTER, AMERICHOICE, AVMED, INC , BLUE CROSS/BLUE SHIELD OF FL, BCBS Preferred Patient Care, BCBS Network Blue, BCBS Traditional PPS, BCBS Medicare Advantage PPO, BCBS Advantage 65, Blue Care HMO, Blue Medicare HMO, CAREPLUS, CLEAR HEALTH ALLIANCE, COVENTRY HEALTH PLAN, COVENTRY SOUTH FL, CIGNA HEALTHCARE OF FLORIDA, CORVEL, COVENTRY, FREEDOM HEALTH, INC, GEHA, GEHA FIRST HEALTH, GEHA Commercial Insured/Self-Insured Product, GEHA , Network Access, GEHA Medicare, GEHA Medicaid, GENEX – CHOICE PROVIDER NETWORK, HEALTHCARE DISTRICT OF PALM BEACH COUNTY, HEALTH NETWORK ONE/CARE ACCESS, HUMANA, HUMANA Health Care Benefit Plan, HUMANA Commercial HMO, HUMANA PPO, HUMANA POS, HUMANA Freedom Plans
HUMANA Commercial Freedom Plans, HUMANA MEDICAID PLAN, INC. FL, INC, HUMANA Medicare HMO
HUMANA Medicare Supplement, HUMANA Other Medical Plans, HUMAN ASO Plans, HUMANA, Indemnity Plans, HUMANA Tricare, HUMANA X, MAGELLAN COMPLETE CARE PLEASE NOTE, MEDICAID (FLORIDA), MEDICARE (FIRST COAST SERVICE OPTIONS), MOLINA HEALTHCARE OF FLORIDA, MOLINA MARKETPLACE EXCHANGE PLAN, NEW CENTURY HEALTH PLANS, Oxford, Neighborhood Health, PRESTIGE HEALTH, RAILROAD MEDICARE, SIMPLY HEALTHCARE MEDICAID, SIMPLY HEALTH MEDICARE PRODUCT, SIMPLY HEALTHCARE MEDICAID, SUNSHINE STATE HEALTH PLAN, INC, SUNSHINE STATE AMBETTER, SUNSHINE STATE HEALTH PLAN, INC MEDICAID, SUNSHINE STATE HEALTH PLAN, INC MEDICARE, SUNSHINE STATE HEALTH PLAN, INC, Commercial, SUNSHINE STATE HEALTH PLAN, INC, AMBETTER, SUMMIT HEALTH, TRICARE, UNITED HEALTHCARE, UNITED HEALTHCARE Medicaid, UMR

Our staff does their best to keep abreast of what the different plans cover. However, due to constant changes with insurance coverage, it is ultimately your responsibility to know what your insurance plan covers. If the insurance company does not pay the full balance or denies the claim, any unpaid balance is due within 30 days following the appointment.

Please notify us of any changes in your insurance plan.

New medications

Q: I was just prescribed a new medication and want to find out how it will interact with the other medications I’m taking. Where do I go to find out more about this?

A: For your convenience, we have provided the following link to help you. Please click on the link and then enter all of your medications: www.drugdigest.org.

Pacemaker Defibrillator Insertion incision care

Q: When should I remove my bandage?

A: Remove the outer dressing on the day after the procedure, but leave the steri-strips in place.

Q: How should I handle bandaging the site following the first day?

A: Please leave the site open to air if possible. If any drainage occurs you may need to cover it with a non-stick bandage for a few days.

Q: Can I apply ointments to my incision?

A: No. Applying ointments may increase your risk of infection.

Q: What should I do if I develop a fever, redness, or rash during the recovery period?

A: Contact our offices.

Q: Are there any other special instructions?

A: You should not lift your arm over your head during the initial recovery period. Allow for healing, as the pacemaker is not “sewn in” yet.

Q: Who should I contact if I have any questions about the procedure or what to do following the procedure?

A: Please contact a nurse at one of our locations.

Prescription Refills

Q: What should I do if I need a prescription refilled?

A: Please see Calls to the office (including calls regarding prescriptions)

Menu